"overall great service, unfortunately, there was a long queue at the airport so I was charged for the extra waiting time. Luton did not allow the driver to meet my parents there, but the driver explained perfectly where to meet him. Thank you for your service."
"Overall the service was excellent, however we struggled to find the driver in the first place.
The drvier claimed that he was trying to contact me but I never received any call, to then receive a message of another taxi journey (not mine), which might have meant that the taxi driver had an incorrect phone number. Overall really satisfied with the service."